We are TRISON
We are a global company dedicated to the digitization of spaces to generate unique experiences through the integration of audiovisual systems, spectacular content and innovative sensory marketing solutions.
We currently have our own offices in 16 countries in Europe, Asia and America and execute an average of 6,500 projects per year in 112 countries.
You will be part of the TRISON team in the Helpdesk department as a Technical Support L1 in our office in A Coruña.
What will be your mission?
As a Technical Support L2 Technician, you will be part of a global support team responsible for the maintenance and technical management of audiovisual projects for clients across more than 100 countries. You will play a key role in ensuring service continuity and a positive customer experience.
What will you be involved in?
Management, monitoring and resolution of incidents derived from digital Marketing projects.
Maintenance and technical management displays: LCD, TVS
Configuration and maintenance of audio solutions for clients.
Use of ticketing tools to track incidents
Remote technical support for breakdowns and new installations.
Preparation, configuration and layout of equipment
What do we expect from you?
Professional Training in audiovisual or systems and networks
Minimum 2 years’ experience in a similar position preferably in companies in the technology sector.
Fluent written and spoken English (essential). Knowledge of other languages is highly valued.
Good command of Microsoft Office tools (Excel, Teams, Outlook).
Experience using instant messaging tools and ticketing or project management platforms.
A service-oriented mindset, strong communication skills and willingness to learn.
Ability to work in a structured way and handle repetitive processes with attention to detail.
Why TRISON?
You will join an innovative, fast-growing global company with international impact.
Daily exposure to cutting-edge audiovisual and digital technologies.
A hybrid working model, with the option to work remotely on Fridays.
Flexible working hours, supporting work-life balance.
A collaborative environment where learning, teamwork and development are encouraged.
Want to know more about us?
Discover our projects: https://www.trisonworld.com
Follow us on LinkedIn: https://www.linkedin.com/company/trisonworld/
If you are interested in technology, enjoy helping customers and want to grow in an international environment, TRISON could be the right place for you 🚀